VIP Services

Domestic and International VIP Lounges

Relax before your journey in our comfortable lounges and enjoy the unique advantages which have been designed for an unbeatable stay, including:

• Calm and comfortable environment.
• Variety of snacks and drinks.
• Alcoholic beverages (1 per passenger with the registration of their boarding pass).
• Reading materials. 
  
• Showers and relaxation room (International VIP Lounge only). Temporarily closed for COVID-19.
• Free entry for children up to 4 years of age (one child per adult).
• Wi-Fi Internet service.
• Cable TV.

Prices:

• Domestic VIP Lounge: $25.00 including VAT (per person).
• International VIP Lounge: $34.00 including VAT (per person).

How to access the VIP Lounges?

The lounges are available to all passengers. You may access the lounges by any of the following means:

• Payment in cash or by credit card (Diners Card or Titanium members obtain a 15% discount, Pacificard Platinum members obtain a 10% discount).
• Invitation issued by the airline.
• Using one of the following cards.

Domestic VIP Lounge

Free access with:

• Black cards of the following local banks: (Visa signature, Visa Infinite, Mastercard Black, Visa PYME):
  • Pichincha
  • Produbanco
  • Pacífico (conditions apply)
  • Internacional (conditions apply)
  • Rumiñahui
  • Austro
  • Cooperativa Policía Nacional
  • Cooperativa JEP

• Diners Sphaera: Free entry more a guest.
• Diners McNamara: Free entry more five guests.
• Titanium Infinite: Free entry more a guest.
• Titanium Mastercard Black Beyond: Free entry with one guest.
• Diners Club Advantage y Miles / Titanium Visa Signature / Titanium MasterCard Black: Free entry without guests, guests apply 15% discount. Cost: $21,25 including VAT (per person).
• Diners Advantage: Free entry without guests.
• Diners Club International: (issued abroad) Free entry without guests.
• Priority Pass (free passes depending on the agreement with the issuing bank).
• Lounge Key/Lounge Club (Free passes depending on the agreement with the issuing bank).
• Lounge Pass
• DreamFolks

Access with discount:

• Diners Club Internacional (Ecuador): 15% discount.
• Titanium Platinum: 15% discount.
• Pacificard Platinum: 10% discount.

International VIP Lounge

Free access with:

• Black cards of the following local banks: (Visa signature, Visa Infinite, Mastercard Black, Visa PYME, American Express*):
  • Pichincha
  • Produbanco
  • Pacífico (conditions apply)
  • Internacional (conditions apply)
  • Rumiñahui
  • Austro
  • Guayaquil
  • Bolivariano
  • Cooperativa Policía Nacional
  • Cooperativa JEP

• Diners Sphaera: Free entry more a guest.
• Diners McNamara: Free entry more five guests.
• Titanium Infinite: Free entry more a guest.
• Titanium Mastercard Black Beyond: Free entry with one guest.
• Diners Club International (issued abroad): Free entry without guests.
• Priority Pass (Free passes depending on the agreement with the issuing bank).
• Diners Club Advantage y Miles / Titanium Visa Signature / Titanium MasterCard Black: free access to the card holder (conditions apply), guests apply 15% discount. Cost: $28.90 including VAT (per person).
• Lounge Key/Lounge Club (Free passes depending on the agreement with the issuing bank).
• Lounge Pass
• DreamFolks

Access with discount:

• Diners Club Internacional (Ecuador): 15% discount.
• Titanium Platinum: 15% discount.
• Pacificard Platinum: 10% discount.

Avoid queuing for airport procedures and enjoy your trip more.

By using the Fast Track service you can facilitate the airport process, accompanied at all times by an airport executive who will assist you both before your journey and upon your return.

International Departures

• Continuous assistance since your arrival at the Customer Service Counter on the departures level.
• Assistance with document checks and baggage check-in at airline counters*.
• Preferential location and assistance at immigration control.
• Access to the International VIP Lounge until boarding.

International Arrivals

• The passenger is received upon entry to the International Arrivals area.
• Fast processing at immigration counters.
• Location of baggage and assistance with porters.*
• Continuous assistance up to the Public Arrivals Hall where we will put you in contact with one of our transport services or the person who will receive you (hotel transfers, relatives, etc.).

* Note: The cost of assistance does not include the cost of using baggage trolleys or tips.

How to use the service?

Obtain your Fast Track for arrivals and departures at the Collection desks located on Level 1 of the Passenger Terminal, next to the Administration entry door and the Amazonia Café. You may also contact Customer Services at This email address is being protected from spambots. You need JavaScript enabled to view it. for more details on payments by transfer or bank deposit.

Present your Fast Track card at the information counter (Public Hall Level 1 or Public Hall Level 2) and enjoy our service.

Reservations: +(593 2) 3954200 ext. 2718 – 2008.

Customer Service Mobile Number: +(593 9) 98-314-152 (24 hours a day).

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please request Fast Track at least 48 hours in advance.