Frequent questions

We recommend that you contact directly with Customs offices of Ecuador to (593-2) 395-4200 ext. 2369 / (593-2) 394-5830 ext. 305 or visit www.aduana.gob.ec

In this case you should contact the airlines or travel agencies directly. By accessing the Flights and Airlines section of our website you can find their contact numbers.

You can call the airport 24 hours a day at (593-2) 395-4200 ext. 2718 - 2008 - 2010

Valid airline ticket and government issued identification or passport for foreigners are necessary.

Yes, you may request this information from the Governing Council for the Galapagos Special Regime. To do this, please you can call (593-2) 332-4225 or visit http://www.gobiernogalapagos.gob.ec/

The authorizations to travel with minors are issued by competent judicial authorities. A written statement from the person exercising parental authority or the respective legal tutor and a series of documents to ensure the child's safety are required. This process can be performed by a notary publicy.

It is advisable to contact the airline in case of needing assistance for the child.

We strongly recommend to contact the Ministry of Interior at (593-2) 395-4200 ext. 2329

For accurate information, please visit www.ministeriointerior.gob.ec/migracion/

Agrocalidad is the authority that approves animal transportation. Its offices are located in the luggage pick-up hall, next to the Attenza Duty Free al the International Arrival area. You may contact at (593-2) 394-8110 ext. 1008 and 1002 or visit www.agrocalidad.gob.ec.

If your luggage or personal belongings were lost during your trip, you should contact the corresponding airline At the Arrivals Area there is a counter for this type of contingencies to serve you better. Each airline has a specific claim form.

If your luggage was lost inside the airport, you should ask at the Airport Security Office, EPMSA at (593-2) 395-4260 ext. 2101. EPMSA offices are located at the Mariscal Sucre International Airport, on Level 1(Arrivals Public Hall), through the Administrative entrance.

The maximum weight of baggage allowance depends on the regulations and policies of each airline. We suggest checking with your airline before traveling.

The regulations on carry-on and checked baggage vary by airport and airline. You can access a list of recommendations at the Baggage section of our website. The published information is governed by international aviation safety standards. The Mariscal Sucre Airport recommends you confirm this information with your airline prior to travel.

You can view the data on flight schedules of the Mariscal Sucre Airport by visiting the Flights and Airlines section of our website or contacting Customer Service at (593-2) 395-4200 ext. 2008 / 2010.

At a minimum, three hours prior for international flights and an hour earlier for domestic flights.

It is recommended to be half an hour earlier for flights to Galápagos.

No, in order to protect the safety of passengers and their families, this information will only be provided in court cases by order of a judge.

You should get in contact with the airline you will be traveling with and query specific migration requirements as they vary according to destination. You can find airline contact information by accessing Flights and Airlines or by contacting the National Migration service at (593-2) 395-4200 ext. 2329.

The Airport Medical Center is responsible for this type of emergency; which is a service offered by the Hospital de los Valles. To contact the Medical Center please call (593-2) 395-4200 ext. 2708.

Transfer costs and medical care are the responsibility of the passenger. If the airline has already checked the passenger or something happens during the embarking or disembarking process, the airline is responsible for assistance but will not cover expenses.